How To Guide

Below are step by step guides on how to use the Monochrome agent app


How do I know weather i’m online and available for jobs?

In order to be available for jobs, please ensure you have switched on duty and are within the authorized pick up zones

In order to be available for jobs, please ensure you have switched on duty and are within the authorized pick up zones


How do I know when I get a job notification?

A new task will appear at the bottom of the screen if the app is open. If the App is minimized, the notification may appear as a push notification. Once you click on the job, you can then Accept or decline the job.

A new task will appear at the bottom of the screen if the app is open. If the App is minimized, the notification may appear as a push notification. Once you click on the job, you can then Accept or decline the job.


Accepting the task and arriving at the pick up

Once you have accepted the task, the address will display on the screen. Simply head to the address by clicking the arrow. This will navigate you to the pick up address. Swipe right ‘Arrived’ When you have arrived at the pick up point. A text message will alert the rider that you have arrived. Swiping left will cancel the task.

Once you have accepted the task, the address will display on the screen. Simply head to the address by clicking the arrow. This will navigate you to the pick up address. Swipe right ‘Arrived’ When you have arrived at the pick up point. A text message will alert the rider that you have arrived. Swiping left will cancel the task.


Contact your rider through messaging

An automatic text message will be sent to the rider letting them know you’ve arrived at the pick up location. However, you may also message the rider through our in-app chat.

An automatic text message will be sent to the rider letting them know you’ve arrived at the pick up location. However, you may also message the rider through our in-app chat.


Starting the ride

Once arrived , the destination will appear on the screen. Simply start the ride once your rider is on board your vehicle by swiping right. The task will then start.

Once arrived , the destination will appear on the screen. Simply start the ride once your rider is on board your vehicle by swiping right. The task will then start.


Navigating to your destination

Use in-app navigation or select either ‘google’ or ‘Waze’ navigation. This can be changed in your settings under ‘Navigation’. We recommend changing to one of these which helps with live traffic.  Simply end the ride when you reach the destination

Use in-app navigation or select either ‘google’ or ‘Waze’ navigation. This can be changed in your settings under ‘Navigation’. We recommend changing to one of these which helps with live traffic.

Simply end the ride when you reach the destination


Ending the ride and collecting payments

Simply end the trip and get an invoice stating the total fare to collect from the rider. It will also tell you what payment method the rider has used.

Simply end the trip and get an invoice stating the total fare to collect from the rider. It will also tell you what payment method the rider has used.