Cancellation Charges ...

Monochrome charges a cancellation charge when any booking is made and is cancelled. Please note that a cancellation charge will also be charged if the driver has already reached the collection point when the booking is cancelled. Please see section 2.1.2 of our terms and conditions for more details.

Please see below for our cancellation charges for our different vehicle categories:

Monochrome Economy/Monochrome 6XL =£5, Monochrome 8XL/Monochrome SUV=£10, Monochrome Business-class/Van-Delivery=£15

However, you are able to appeal the cancellation charge if you have reasonable grounds. 


Appeal a cancellation charge here

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We will investigate your query, series of events and get back to you